What data do we collect about you?
Silvini s.r.o., with registered office in Zdiby, U Louže 380, Postal Code 250 66, ID 289 33 869, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 154066 (hereinafter referred to as "Silvini"), as the administrator, collects the following information from you:
1) The information you provide to us
We receive and store information that you enter on our website or that you provide to us in any other way, including, for example, by picking up your order in person at our store. The provision of any information is voluntary except where otherwise stated. However, in cases where you choose not to provide certain information, we may not be able to answer or respond to your inquiry or request and you may not be able to use some or all of our services. For the sake of completeness, the information we collect from you includes your name, surname, delivery address, email and telephone number for the shipping company and for the purpose of sending you commercial communications.
2) Automatic information
We receive and in some cases evaluate certain information each time we interact with you. For example, like many other websites, we receive certain types of information when you access www.silvini.cz through your browser, including your IP address, browser type and operating system, or the date and time you used our services. We may also collect information about clicks and the pages you have viewed. If you use a mobile device, we may collect data that identifies that device, data regarding the type of device, its settings and characteristics, location information, application crashes and other system activity.
3) Email communications
If you provide us with your email address, we may send you advertising and marketing materials via email. In any email we send you, you will be offered the opportunity to unsubscribe from such advertising or marketing materials. If you do not wish to receive such materials, you may notify us at email@example.com. You may also be sent an automatically generated email confirmation if you complete any purchase transactions with us.
4) Information from other sources
In an effort to increase the level of personalization of our services (for example, providing you with recommendations or special offers that we believe may be of interest to you), we may obtain information from other sources to supplement our existing information about you. We may share existing information with third parties where it is necessary to provide services to you, to enter into or perform a contract with you, or to respond to or act on your inquiries or requests. We also use third party providers to process payments between the buyer and seller. These service providers share payment information so that we can manage your orders and make sure everything is in order with your order.
Age Restrictions: Silvini does not intentionally collect personally identifiable information from our website from any person known to us to be under the age of 18. Silvini may collect information from persons under the age of 18 as part of the registration process, but always with the permission of such person's parent or guardian.
Why does our company collect and use your personal information?
We use the information we collect in a variety of ways. Your personal information may be used for the following purposes:
To comply with legal obligations
As set out under 1) Information you provide to us, we need most of the personal data you provide to us primarily for the purposes of complying with the legal obligations set out above.
Conclusion and performance of a purchase contract
We continue to use your personal data primarily for the purpose of completing and processing your order and, on that basis, for the performance of the contract between the operator and the consumer, which is most important to our company as a provider of such services.
We use your data for marketing activities. These activities include, in particular, the use of your contact details to send you news about products and services related to your visit to our e-shop www.silvini.cz, the creation of an order by you or the creation of a user account. You can quickly and easily stop receiving these marketing communications at any time using the unsubscribe link included in each newsletter.
Further communication with you
In some cases, we may contact you by email, telephone or SMS, depending on the contact details you have provided. We also process communications that you send to us. These other communications may be for the following reasons:
To process and respond to any requests that come from you and relate to your order.
In the event that you do not complete your online order, we may send you an email reminding you that your order is incomplete. We believe that this is a useful service as it allows you to continue with your order without having to fill in the delivery details again. If you use our service, we may send you a questionnaire or ask you to rate your experience with our company.
Improving our service
We also use personal data for analytical purposes to improve our services and customer experience, as well as for testing purposes, to resolve problems and to improve the functionality and quality of our online services. Our main goal is to optimize our online platform and adapt it to your needs, so that it is easy and convenient for you to use. We base the processing of data as stated above on the following legal bases:
Performance of the contract
The use of your information is necessary for the performance of your contract with us. For example, if you use our services to place an online order, we will need your information to perform our obligation and prepare the order in the performance of our contract with you.
We may use your data for legitimate interests, such as ensuring the most appropriate content for the website and newsletters, as well as for administrative, fraud detection and legal purposes.
If we use your personal data for direct marketing purposes, we may ask for your consent. You can withdraw your consent at any time. Just send an email to firstname.lastname@example.org
Who do we share your data with or to whom do we pass it on?
Our company may share information with third parties in certain cases, in particular:
Third parties as processors of personal data
We may also use the services of third parties to process your personal data, who may process the data for purposes such as sending you marketing materials. These third parties are always bound by confidentiality agreements and may not use the information for other purposes. These third parties include software solution providers, newsletter system operators, accounting and shipping companies.
We disclose personal information for the purpose of fulfilling legal obligations and in the case of law enforcement, if required by law or necessary for the prevention, detection and prosecution of crime and fraud. We may also further disclose personal data to competent authorities to protect and defend our rights and property or the rights and property of our business partners.
We may use tracking tools such as cookies and browser web beacons to collect information from you. We collect information about users during their use of this website. Third parties may also collect information for us in this way.
What security measures do we use to protect your personal information?
In accordance with European Union data security laws, we ensure adequate procedures to prevent unauthorized access to and misuse of personal information. We use the necessary business systems and procedures to protect and secure the personal information you provide to us. We also employ security procedures, technical and physical restrictions on access to and use of personal information on our servers. Only authorized personnel who work with the data have access to personal information.
How long do we keep your personal data?
We only keep your personal data for as long as is strictly necessary, i.e. in particular for the purpose of fulfilling the contract and legal obligations. For the purpose of archiving contracts (and any claims that may arise from the contract after its termination) and in view of legal requirements, we retain data for a maximum of 10 years after the termination of the contractual relationship. For the purposes of contract performance and legal obligations, we may process the necessary personal data without the data subject's consent.
We keep the data in the database of prospective business contacts until the consent is withdrawn in accordance with the applicable legislation. In each commercial communication, the prospective customer has the right to refuse further commercial communications free of charge (by clicking on the relevant link). If you are registered in this database and would like to be removed from this database, please send us an email to: email@example.com.
How can you check the personal data you have provided to us?
You always have the right to access your personal data that we hold. You can also request an overview of this data by sending an email to the address below. Please put "Personal Data Request" in the subject line of your email so that we can process your request as quickly as possible.
You may also contact us if you believe that the personal information we hold about you is incorrect, if you believe that we are no longer authorized to use your personal information, or if you have other questions about the use of your personal information or the Privacy Statement.
If the processing of personal data is based on the legitimate interest of the controller (including direct marketing), you may object to this processing if it relates to the objected purpose.
Please contact us by e-mail firstname.lastname@example.org or by post at SILVINI s.r.o., Pražská 239, 250 66 Zdiby. We will deal with your request in accordance with the applicable Czech data protection legislation.
If you conclude that your rights have been violated in connection with our processing of the Data, you may file a complaint with the Office for Personal Data Protection, located at Pplk. Sochor 27, 170 00 Prague 7, www.uoou.cz.