(hereinafter referred to as "GTC")
1. DEFINITIONS AND INTERPRETATION
The following terms shall have the following meanings in these GTC:
means the purchase price of the Product;
means the person who has entered into a Contract with the Operator in accordance with Article 3.1;
means the costs associated with the packaging and delivery of the Product to the Buyer;
means Act No. 89/2012 Coll., the Civil Code, as amended;
has the meaning set out in Article 2.2;
has the meaning set out in Article 3.1;
has the meaning set out in Article 4.6;
means a person who, when entering into the Contract, if its subject matter relates to that person's own business, manufacturing or similar activities, and when otherwise dealing with the Operator, carries on a trade or similar business on his own account and responsibility, with the intention of doing so on a continuous basis for profit, or a person who does so on behalf of or for the account of such a person;
shall have the meaning set forth in Article 3.1;
means a day which does not fall on a Saturday or Sunday and is not a recognised public holiday in the Czech Republic;
has the meaning set out in Article 2.2;
means the person referred to in Article 2.1;
has the meaning set forth in Article 3.5.b);
shall have the meaning set forth in Article 2.3;
means, depending on the context, the Operator, the Consumer or the Business;
means a natural person who, in entering into and performing the Contract and otherwise dealing with the Operator, acts outside the scope of his business or outside the scope of his independent exercise of his profession;
means these General Terms and Conditions;
means a Consumer or Business who is interested in concluding the Contract;
Consumer Protection Act
means Act No. 634/1992 Coll., on Consumer Protection, as amended;
Act on the Protection of Personal Data
means Act No. 101/2000 Coll., on the Protection of Personal Data, as amended;
a) The titles of the articles and paragraphs of these GTC are for ease of reference only and do not define, modify or affect the content or interpretation of these GTC;
b) References to articles, paragraphs or annexes appearing in the text of these GTC are to articles, paragraphs or annexes of these GTC unless otherwise indicated;
c) Depending on the context, the definitions contained in Article 1.1, as well as any other expressions in the singular, include the plural and the masculine includes the feminine, and vice versa;
(d) The definitions in Article 1.1. shall apply mutatis mutandis to the singular and plural forms of the terms defined.
e) Where any time limit is defined in these T&Cs by the words "without undue delay", "without delay" or any other similar term, it shall be deemed to be the time limit corresponding to the shortest time that a diligent person would take in making every effort to perform the relevant act or achieve the relevant objective.
(f) A period of time determined by reference to days begins on the day following the event which is decisive for its commencement. The end of the period determined by months shall fall on the day which coincides in name or number with the day on which the event from which the period begins falls. If there is no such day in the last month, the end of the period shall fall on the last day of that month. If the last day of the period falls on a Saturday, Sunday or public holiday, the last day of the period shall be the next following Working Day.
2. INTRODUCTORY PROVISIONS
2.1 The Operator
The owner and operator of the Shop is SILVINI s.r.o., with its registered office at U Louže 380, Zdiby, Postal Code 250 66, ID 28933869, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 154066 (hereinafter referred to as the "Operator").
The online shop located at the Internet address www.silvini.cz (hereinafter referred to as the "Shop") includes an electronic ordering system through which it is possible to order the Operator's products and their variants specified in more detail on the Shop's website (hereinafter referred to as the "Products").
These GTC govern the legal relations and form an integral part of the contract concluded between the Operator on the one hand and the Consumer or Entrepreneur on the other hand for the purpose of purchasing the Products (hereinafter referred to as the "Contract"). These GTC further regulate the procedure for concluding the Contract and are also binding for persons who register on the Shop website.
Any deviating provisions in the Contract shall prevail over the wording of the GTC. If the Contracts concluded with Businesses contain or refer to separate GTC of the Operator different from these GTC, these separate GTC shall prevail.
The Operator reserves the right to further amend and supplement the GTC, without prejudice to the rights and obligations of the Parties arising during the validity of the previous version of the GTC. The GTC published on the Shop's website at the time of placing the Order shall always form part of the Agreement.
Legal relations between the Operator and the Buyer not expressly regulated by these GTC or the Contract shall be governed by the relevant provisions of the Civil Code and related legislation.
3.1 Conclusion of the Contract
By concluding the Contract, the Operator undertakes to deliver the purchased Product to the Buyer and the Buyer undertakes to accept the purchased Product and pay the agreed Price for it, all in accordance with the wording of these GTC.
The Contract is concluded on the basis of an order for the Product made by the Purchaser through the Shop (hereinafter referred to as the "Order") and confirmation of this Order by the Operator to the Purchaser's e-mail address specified in the Order (hereinafter referred to as the "Confirmation") within three (3) working days from the date of the Order. In the event that the Confirmation is not received by the Applicant within the aforementioned period, the Contract has not been concluded. In addition to the above, the Operator shall promptly confirm to the e-mail address of the Interested Party specified in the Order the actual delivery of the Order to the Operator. For the avoidance of doubt, the Operator expressly states that the confirmation of delivery of the Order is not a Confirmation and does not lead to the conclusion of the Contract.
The Contract is concluded at the moment of delivery of the Confirmation in the manner specified in the preceding paragraph. The Contract may be concluded only in the Czech language. For the avoidance of doubt, the Provider expressly stipulates that all offers for the sale of Products placed in the web interface of the Shop are non-binding and the Provider is not obliged to conclude the Contract or send a Confirmation regarding the requested Product. The Contract, i.e. the Order and Confirmation, is archived by the Provider and may be provided to the Buyer upon request by resending it to the Buyer's e-mail address specified in the Order.
3.2 Order and Confirmation
The Order can be placed via the order form located on the Shop's website. The Order Form contains, in particular, the Customer's billing details, the Customer's e-mail address and telephone number, the specification of the Products ordered, the required method of payment of the Price and Costs, the method of delivery and place of delivery of the Product ordered, the possible application of a discount code and information on the amount of the Costs.
Until the moment of sending the Confirmation, the Customer is entitled to change all the data specified in the Order using the Customer's electronic address or telephone number specified in the Order, or in any other way enabling unambiguous identification of the Customer, or to withdraw the Order by sending a request for change/withdrawal of the Order to the Operator's electronic mail address in the contact details provided on the Shop's website.
3.3 Amount of Price and Costs
The web interface of the Shop contains the current Prices of the Products. The Operator is a payer of value added tax and the Prices are therefore inclusive of value added tax, unless otherwise expressly stated.
The information on each Product and Price shall remain valid for as long as it is displayed on the Shop's website. For the purposes of the Contract, the Price current at the time the Order is placed shall prevail.
The web interface of the Shop also contains information on Costs, the amount of which is determined by the Operator taking into account the fee schedules of the respective delivery companies. The amount of the Costs indicated in the web interface of the Shop applies only to cases when the Products are delivered within the territory of the Czech Republic. In other cases, the amount of the Costs will be determined by the Operator individually with reference to the tariffs of the relevant delivery companies for delivery abroad.
3.4 Discount coupons and vouchers
In the event that the Customer holds a valid discount coupon from a gift certificate issued by the Operator and applies a discount code within the Order, the Price will be reduced accordingly.
Discounts will be given on the final retail price before discount. The discount coupon cannot be applied to already discounted Products. Discounts can only be applied to SILVINI Operator's Products.
The discount coupon can be redeemed by entering the discount code in the relevant field when completing the Order. If the discount coupon is valid, after entering the relevant discount code, the Customer is informed of its acceptance and the amount corresponding to the discount resulting from the discount coupon is deducted from the Price.
The use of discount coupons may be limited or conditioned by the Operator, e.g. the date of validity of the gift certificate or the minimum amount of the Price of the Products ordered. The expiry date is indicated on the gift certificate.
3.5 Method of delivery and payment of the Products
The Buyer is entitled to choose within the Order
a) whether the Price and Costs will be paid in cash, by transfer to the Operator's account or via the payment gateway GoPay account;
whether the Products purchased shall be delivered by the Operator to the location designated by the Purchaser or whether they shall be ready for collection at the Operator's premises at Pražská 239, 250 66 Zdiby (hereinafter referred to as the "Premises").
The price is payable:
(a) upon receipt of the Product at the hands of the Product delivery person, if the purchased Products have been sent by cash on delivery at the Buyer's request;
b) upon receipt of the Product at the Operator's hands if the purchased Products have been prepared for collection at the Operator's premises at the Buyer's request;
c) in other cases within three (3) days from the date of conclusion of the Contract to the Operator's account specified in the Confirmation,
Together with the Price, the Buyer shall also pay the Costs to the Operator. If the Purchaser chooses to pay by bank transfer to the Operator's account or by credit card as part of the Order, the Purchaser is entitled to pay the Price and the Costs by bank transfer to the account specified in the final recapitulation of the Order, or by GoPay account, at the time of sending the Order. In the event that the Contract is not concluded within the time limit set for delivery of the Confirmation, such payment shall be returned to the Applicant by the Operator without undue delay.
Purchased Products shall be delivered by the Operator following the choice of delivery method indicated in the Order without undue delay after the conclusion of the Contract and, in cases pursuant to this Article 3.5(c) above, also after the Price and Costs have been credited to the Operator's account,
a) sent to the address specified in the Order together with the relevant tax document;
b) ready for collection at the Premises, which fact shall be notified by the Operator to the Buyer via the e-mail address or telephone number of the Buyer specified in the Order.
The delivery shall always be accompanied by a tax document - invoice, which shall include the total amount of the Price and Costs, as well as an indication of their due date.
3.6 Withdrawal from the Contract
The Buyer shall have the right to withdraw from the Contract in the cases provided for by the Civil Code, unless otherwise provided for in these GTC. Withdrawal from the Contract due to liability for defects in the Product is regulated in these GTC in Articles 4.4 and 4.5.
The Consumer shall have the right to withdraw from the Contract in respect of Products that have not been modified to the Consumer's wishes or for the Consumer's benefit prior to delivery within fourteen (14) days of delivery of such Products.
Withdrawal from the Contract may be made using the Consumer's electronic address indicated in the Order, or in any other way that allows the unambiguous identification of the Consumer, by delivering the withdrawal to the address in the Operator's contact details indicated on the Shop's website, even without giving any reason and also without any penalty. When withdrawing from the Contract in accordance with the procedure set out in the previous paragraph, the withdrawal form included in the order may also be used.
The Operator shall confirm to the Consumer, at his/her electronic address indicated in the Order, the receipt of the Consumer's withdrawal without undue delay after its delivery to the Operator. If the Consumer exercises the right to withdraw from the Contract pursuant to the preceding paragraphs, the specified withdrawal period shall be deemed to be maintained if the Consumer sends a notice to the Operator during the withdrawal period that he/she is withdrawing from the Contract. In the event of withdrawal from the Contract, the Consumer shall return to the Operator the Products purchased and to which the withdrawal applies, and the Operator shall return to the Consumer the Price of such Products including the Costs corresponding to the cheapest method of delivery of the Products offered by the Operator at the time of conclusion of the Contract, all within fourteen (14) days from the date of delivery of the withdrawal to the Operator. The Operator shall not be obliged to return such funds to the Consumer until the relevant Products have been delivered to the Consumer or the Consumer has provided evidence of their dispatch to the Operator. In the event of withdrawal, the Consumer shall bear the costs of returning the Products to the Operator. The Consumer shall be liable to the Operator for any diminution in the value of the Goods as a result of handling the Goods in a manner other than that necessary to familiarise the Consumer with the nature and characteristics of the Goods, including their functionality. For the avoidance of doubt, the Operator states that in the event that the Purchaser has applied a discount coupon when purchasing the Products, the Operator shall refund the Price less the discount corresponding to the discount coupon applied. In the event that the Buyer returns the Product(s) to the Operator and the Order where the Buyer has applied the discount coupon does not qualify for the discount after the return of the Product(s), the Price of the Product(s) returned to the Buyer will be reduced by the discount granted. After the expiry of the withdrawal periods specified above, the Consumer is entitled to withdraw from the Contract only in the cases provided for by the Civil Code or regulated by these GTC.
3.7 Archiving of the Contract
The Contract shall be archived by the Operator for a period of five (5) years and the Operator shall make the Contract available to the Consumer without undue delay upon the Consumer's request.
3.8 Out-of-court resolution of consumer disputes
In the event that a consumer dispute arises between us and the Consumer under a contract of purchase or a contract for the provision of services, which cannot be resolved by mutual agreement, the Consumer may submit a proposal for out-of-court resolution of such dispute to the designated entity for out-of-court resolution of consumer disputes, which is the Czech Trade Inspection Authority, Central Inspectorate - ADR Department, Štěpánská 15, 120 00 Prague 2, e-mail: firstname.lastname@example.org,
The consumer may also use the online dispute resolution platform established by the European Commission at //ec.europa.eu/consumers/odr/
4.1 Liability of the Operator for defects in the Products
This Complaints Procedure applies to all Products purchased by the Buyer under the Contract. The Operator shall be liable to the Buyer for the fact that the purchased Product is delivered to the Buyer in the ordered quantity, and at the time of delivery is of the quality, workmanship, and other characteristics specified on the Shop's website, complies with other legal requirements, and can be used in accordance with the purpose of the Contract and, if no purpose is specified in the Contract, used in the usual manner.
If the Product does not meet the above requirements, it is defective. The delivery of Products other than those ordered or defects in the documents required for the use of the Product shall also be considered as a defect of the Product. If it appears from the Operator's declaration or from the relevant delivery note that the Operator has delivered less than the ordered quantity of Products, such missing Products are not covered by this Complaints Procedure
4.2 Limitation of the Operator's liability for defects in the Products
The Operator shall not be liable for defects in the Products caused by improper use of the Products or otherwise caused by the Buyer, wear and tear of the Products caused by their normal use, nor for defects in the Products which the Buyer, with the exercise of ordinary care, ought to have been aware of at the conclusion of the Contract, except where the Buyer has been assured by the Operator that the Product is free from defects. The Operator shall not be liable for defects which are not covered by the quality guarantee pursuant to Article 4.3.
4.3 Quality Warranty
The Operator provides a warranty of quality for all Products for a period of 24 months from the date of acceptance of the Product by the Buyer.
The Operator undertakes by the quality guarantee that the purchased Product will be fit for use for its usual purpose or retain its usual characteristics for a period of 24 months from the date of delivery to the Buyer. If a longer period of use or life of the Product is indicated on the Product or on the document relating to the Product, the warranty period set out in this Article shall apply. The quality guarantee does not apply
a) for a Product sold at a lower price, to defects for which the lower price was agreed;
b) wear and tear of the Product caused by normal use;
c) in the case of used Products, to defects corresponding to the level of use or wear and tear that the Product had upon receipt by the Buyer;
d) for defects in the Product caused by the Buyer, a third party or an external event after receipt;
e) in other cases, if the nature of the matter so requires.
4.4 Consumer's rights under defective performance
If the Product delivered to the Consumer pursuant to the Contract has defects existing at the time of receipt by the Buyer, even if they appear later, whereby defects in the Product that appear within six months from the date of receipt of the Product shall be deemed to have existed at the time of receipt of the Product, unless this is contradicted by the nature of the item or unless the contrary is proven; or arising later than at the time of receipt of the Product by the Buyer, and the occurrence of such defects was caused by the Operator through a breach of its duty; or arising within the warranty period pursuant to Art. 4.3, if they can be claimed under Article 4 .3; the Consumer shall have the following rights under the defective performance.
(i) Material breach of the Contract
If the occurrence of a defect in the Product constitutes a material breach of the Contract, the Consumer shall, at its option, have the right to
(a) remedy the defect by supplying a new Product or part thereof, if the defect relates only to that part, without the defect, unless this is unreasonable in view of the nature of the defect; or by supplying the missing Product or part thereof; or by repairing the Product; if the defect is remediable; or
(b) a reasonable discount on the Price; or
c) withdrawal from the Contract.
If the Consumer does not elect his/her right in time in accordance with Article 4.6, he/she shall only have the rights corresponding to a non-substantial breach of the Contract set out below.
(ii) Non-substantial breach of the Contract
If the occurrence of a defect constitutes a non-substantial breach of the Contract, the Consumer shall, at his option, have the right to
(a) remedy the defect by delivery of a new Product without defect, unless such remedy is unreasonable in view of the nature of the defect; or if the defect is removable and the Product cannot be properly used because of the recurrence of the defect after repair or because of a greater number of defects; if the defect relates to only a part of the Product, the Consumer shall be entitled only to delivery of that part without defect; repair of the Product if the defect is removable; or, in the case of an irremovable defect for which the Product cannot be used properly, or a removable defect if the Product cannot be used properly because of the recurrence of the defect after repair or because of a greater number of defects, and also in the case where the removal of the defect by delivery of a new Product or part thereof is not possible or reasonable, and at the same time if it is not disproportionate to the nature of the defect, in particular if the defect cannot be removed without undue delay, the Consumer may
b) withdraw from the Contract; or if the Consumer has not exercised the right to have the defect removed and has not withdrawn from the Contract, or if the Operator cannot remove the defect;
c) demand a reasonable discount on the Price. The Consumer shall have the right to demand a reasonable discount from the Price even if the Operator cannot remedy the defect, as well as if the Operator fails to remedy the defect within a reasonable period of time, or if remedying the defect would cause the Consumer significant difficulties. As long as the Consumer does not exercise the right to a price reduction or withdraw from the Contract, the Operator may supply what is missing or remedy the legal defect. Other defects may be remedied by the Operator, if the Consumer has not chosen to remedy the defect, at the Consumer's option by repairing the Product or supplying a new Product; the choice must not cause unreasonable costs to the Consumer. If the Product has defects for which the Operator is liable, and if the Product is sold as used, the Consumer shall be entitled to a reasonable discount on the Price instead of the right to replace the Product under (i) and (ii) above.
4.5 The Operator's rights under defective performance
If the Product delivered to the Entrepreneur pursuant to the Contract has defects existing at the time of receipt by the Entrepreneur, even if they appear later; arising later than at the time of receipt of the Product by the Entrepreneur, and the occurrence of such defects was caused by the Operator's breach of its obligation; arising within the warranty period pursuant to Article 4.3; the Entrepreneur shall have the right to
a) remedy the defect by, at the Operator's option, supplying the missing Product or part thereof; or repairing the Product or part thereof; or replacing the Product or part thereof, if the defect is not repairable; and if the defect is not repairable,
(b) withdrawal from the Contract.
4.6 Making a claim
The Buyer shall be entitled to exercise the right to claim for any defect occurring in the Products purchased within the warranty period pursuant to Article 4.3.
The Buyer shall inspect the purchased Products as soon as possible after their delivery and ascertain their characteristics and quantity. The Buyer is obliged to notify the Operator of any defects without undue delay after the Buyer has been able to discover them by timely inspection and due diligence, but no later than within the warranty period pursuant to Article 4.3.
The Buyer shall notify the defects of the Product and exercise the chosen right of defective performance arising under Article 4.4 or Article 4.5 by a notification sent to the email address indicated on the Shop's website sent from the Buyer's email address indicated in the Order, or by a written notification sent to the address of the Operator's or the Operator's registered office, or by any other means that allows the Operator to identify the Buyer beyond doubt (hereinafter referred to as "Notification").
In the Notification, the Buyer shall identify the defect found or describe exactly how the defect manifests itself, and the Consumer shall also specify the claim he/she is making against the Operator, or alternatively several claims in succession (e.g. in case it turns out that the defect cannot be rectified or the amount of the discount granted cannot be agreed). The right of defective performance may also be exercised by a separate Notice no later than without undue delay after the delivery of the Notice, which did not contain an election of the relevant right of defective performance.
The Operator is obliged to accept the Notice at the Operator's registered office or at the Operator's premises. The date of notification of the defect and the exercise of the right shall be deemed to be the date of delivery of the Buyer's Notice to the Operator.
Claims set out in the Notice for the same defect may be amended by the Consumer only with the Operator's consent or if the Buyer has requested the repair of a defect that proves to be unrepairable, as well as in other cases and under the conditions set out in these GTC. In the event that the Operator, following the Consumer's claim, does not remove the notified defects within a reasonable period of time, or in a timely manner, or notifies the Consumer that it will not remove the defects, the Consumer may, instead of removing the defects, demand a reasonable discount from the Price or withdraw from the Contract. The provisions of this Article shall also apply mutatis mutandis to the procedure for the exercise of such claims.
If the Buyer has rightfully accused the Operator of defects in the Product, the time limit for exercising rights under defective performance and the warranty period under Article 4.3 shall not run for the period during which the Buyer cannot use the Product.
The Consumer shall be entitled to reimbursement of the necessary costs incurred in connection with the exercise of claims under Article 4.4, provided that the Consumer specifies such costs in the Notice or otherwise notifies the Operator within one month after the expiry of the defect claims period.
4.7 Handling of Claims
The Operator shall issue a written confirmation to the Consumer in an appropriate manner (having regard to the form of the Notice) without undue delay after receipt of the Notice, containing details of when the Consumer has made his/her claim, what is the content of the claim and what method of settlement the Consumer requires. The Provider shall also issue the Consumer, at the Consumer's request, with a written confirmation of the obligations arising from the defective performance.
Claims and claims made must be settled and a written confirmation containing details of the date and method of settlement of the claim, including confirmation of the repair and the duration of the repair, the reasons for rejection of the claim, if any, and other appropriate additional information (e.g. when and where the Product is ready for collection, etc.) must be delivered to the Buyer within thirty (30) days of the date of delivery of the Notice to the Operator, unless a longer period is agreed.
In the event that the complaint is not settled by the Operator within this period, the Consumer shall be entitled to the same rights as if it were a material breach of the Contract. If the Operator fails to remedy the defects in the Product within the time limit set out in this article of the GTC above, the Entrepreneur may notify the Operator that it intends to withdraw from the Contract and at the same time provide the Operator with a reasonable additional period of time to remedy the defects specified in the Notice. If the Operator fails to remedy the defects even within the reasonable additional period or if the Operator notifies before the expiry of the reasonable additional period that it will not remedy the defects in the Product, the Entrepreneur may withdraw from the Contract.
The Purchaser shall, for the purpose of the Operator's decision and the possible settlement of claims under the preceding paragraphs, make the Products to which the claims relate available to the Operator in an appropriate manner and in accordance with the Operator's instructions.
4.8 Related rights and obligations of the Buyer
Upon cancellation of the Contract or upon delivery of a new Product, the Buyer shall return to the Operator the Product originally delivered, in the case of the Consumer at the Operator's expense, otherwise at the Operator's expense. With regard to the transfer of the Price and the Products, the procedure under Article 3.6 shall apply mutatis mutandis, even in cases where the Buyer is the Entrepreneur. However, the Entrepreneur shall not be refunded the Costs together with the Price.
The Buyer may not withdraw from the Contract or request delivery of a new Product if the Product cannot be returned in the condition in which it was received. This does not apply,
a) if there has been a change in condition as a result of an inspection to identify a defect in the Product,
b) if the Buyer has used the Product before the defect was discovered; or
c) if the Buyer has not caused the impossibility of returning the Product in its unaltered condition by act or omission; or
if the Buyer sold the Product before the defect was discovered, or if the Buyer altered the Product during normal use; if this happened only partially, the Buyer shall return to the Operator what he can still return and shall compensate the Operator to the extent to which he benefited from the use of the Product.
The Consumer is entitled to address any complaint about the Operator's conduct to the supervisory authority, which is the Czech Trade Inspection Authority.
5. Processing of personal data and archiving of the contract
5.1 Scope and purpose of personal data processing
The Operator processes the personal data of the Interested Parties and Buyers in accordance with the Personal Data Protection Act for the following purposes:
(a) negotiating the conclusion of the Contract and exercising the rights and obligations under the Contract to the extent:
- telephone number
b) registration on the Shop's website to the extent
c) marketing and other business communications to the extent of:
Providing the above information is voluntary, however, without providing the above information for the purposes of clause 5.1(a) it is not possible to conclude the Contract.
The Seller shall not be liable for the accuracy of the above data provided by the Buyer, nor for any damages or other adverse consequences arising from the Buyer's provision of incorrect data.
5.2 Method of processing personal data
The Provider processes personal data according to this article both by automated means within the Provider's information systems and manually. The processing is carried out by the Operator's employees in accordance with the Personal Data Protection Act. All persons who come into contact with personal data under this article are bound by the obligation of confidentiality.
5.3 Disclosure of personal data
If you choose a delivery method other than personal collection, the delivery company will be disclosed the personal data according to Article 5.1 to the extent:
5.4 Rights of the Interested Party/Buyer
The Operator is obliged to provide information about the processing of the specific personal data of the Interested Party/Buyer to the extent permitted by law, at the request of the Interested Party/Buyer. In return for providing this information, the Operator is entitled to claim compensation for the costs necessary to provide this information.
If the Interested Party/Buyer believes that the processing of his/her personal data is in violation of the Personal Data Protection Act or the protection of his/her personal and private life, he/she has the right to ask the Operator for an explanation, or may request the Operator to remedy this situation, in particular by correcting, blocking, supplementing or destroying the processed personal data.
If the Operator finds the request according to the previous paragraph to be justified, it shall immediately remedy the defective condition. The Operator shall also inform the Applicant/Buyer without undue delay of the processing of his/her request pursuant to the preceding paragraph.
5.5 Consent to the processing of personal data
By confirming an Order or registration on the Shop website, the Customer agrees to the provision, collection, storage and processing of personal data by the Operator, to the extent and for the purpose set out in Articles 5.1.b) and 5.1.c). By giving this consent, the interested party declares that the data provided is true, accurate and complete and is provided voluntarily.
The applicant grants this consent until he/she expresses his/her disagreement with this processing in writing sent to SILVINI s.r.o., Pražská 239, 250 66 Zdiby or in electronic form to email@example.com.
The interested party further declares that he/she is aware of his/her rights arising from § 12 and § 21 of the Personal Data Protection Act and referred to in Article 5.4., and at the same time is aware that he/she may withdraw this consent in writing at any time.
Out-of-court settlement of consumer disputes
In the event that a consumer dispute arises between us and the consumer under a contract of sale or a contract for the provision of services, which cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court resolution of such dispute to the designated entity for out-of-court resolution of consumer disputes, which is the Czech Trade Inspection Authority, Central Inspectorate - ADR Department, Štěpánská 15, 120 00 Prague 2, e-mail: firstname.lastname@example.org.
The consumer may also use the online dispute resolution platform established by the European Commission at //ec.europa.eu/consumers/odr/
According to the Sales Records Act, the seller is obliged to issue a receipt to the buyer. At the same time, the seller is obliged to register the sales received with the tax authorities online; in the event of a technical failure, within 48 hours at the latest.