SHIPPING CONDITIONS

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Do you need an order sent to your home or business? We will send it to you via courier company GLS.


Payment: online credit card or quick bank transfer when ordering


Free shipping from 150 eur.

Shipping costs: 3 eur


RETURN OF GOODS POLICY

If you are not completely satisfied with your purchase, we offer a hassle-free return policy within 30 days of the original purchase date. To initiate a return, please send the undamaged goods back to Silvini.

Have your parcel picked up at your home or work. Simply visit the link https://rmp.dpdgroup.com/015/silvini and fill in the necessary information for the courier to pick up your package. You choose on which day and at which address the courier should pick up the goods. 

You will receive a text message or e-mail with the time range of the DPD courier's arrival on the given day. 

The courier will bring you a shipping label, which he will stick on the package and give you a receipt for the goods. 

The parcel is then sent to us at Silvini. We send the money for the returned goods back to your account as soon as we receive the package.

Please include the Silvini delivery note, so we can simply identify your order. It is important to indicate your preferred account number for the refund.

We will notify you by email once we receive the goods to confirm the return process.


PRODUCT RETURNS AND COMPLAINTS

At SILVINI, we strive to ensure that our products meet the highest standards of quality and customer satisfaction. If for any reason you are not happy with your purchase or would like to make a complaint, we offer a straightforward returns policy.

To return a product or make a complaint, please follow the steps above.

We value your business and want you to be completely satisfied with your purchase. Please do not hesitate to contact us if you have any questions or concerns about our return policy or products.

This procedure is without prejudice to the buyers' right to withdraw from the contract, which arises by law. In particular, the right of consumers to withdraw from a contract concluded at a distance, or the right to withdraw from a contract resulting from defective performance.

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